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Frequently Asked Questions

License Information

Yes you can purchase SQL Sentry products from our Reseller Partners listed here. If your favorite reseller is not listed contact sales@sqlsentry.com with your suggested reseller. We will then invite them to join the SQL Sentry Partner Program.

SQL Server Instance Names can be automatically modified online.

To modify the server name for your license, first log in to the SQL Sentry Customer Portal. If you see a Log Out button in the upper navigation next to your account e-mail, then you know that you are signed in.

Once you are signed in, you should be redirected to your My Account page. You may also navigate to this page by clicking on your account e-mail in the upper navigation.

At the bottom of this page is a Licenses section which will show you a list of all the licenses you have purchased under Perpetual Licenses. Click the server name for the license you wish to modify, and enter the new server name under Update Server Name. Once your license has been modified you can copy and paste the contents of the updated license into the SQL Sentry Client, or you can choose to have the updated license sent to you via e-mail.

You are able to obtain a copy of all your licenses from the SQL Sentry Customer Portal.

To obtain a copy of your license, first log in to the SQL Sentry Customer Portal. If you see a Log Out button in the upper navigation next to your account e-mail, then you know that you are signed in.

Once you are signed in, you should be redirected to your My Account page. You may also navigate to this page by clicking on your account e-mail in the upper navigation.

At the bottom of this page is a Licenses section which will show you a list of all the licenses you have purchased. Click the server name for the license you wish to obtain, and then under License Key you can choose to receive this license via e-mail or copy the license to your clipboard.

Yes, you can. In fact any maintenance due for your existing licenses will be automatically included in the price you pay for new licenses. This maintenance will show up in your shopping cart as an item with the name Past Due Maintenance.

It is essential that your maintenance renewal date is the same for all your licensed instances regardless of when those instances were purchased. That is the reason why any maintenance that you owe for your current licenses will be automatically added to orders for any new licenses.

Yes, you can mix and match as many SQL Server, Oracle Database, and Windows instances in the same license.

At this time, Quick Start packs are limited to one per person for new customers only.

Annual software maintenance is required for all licenses and provides tech support via e-mail/phone, fixes and updates and free version upgrades. The annual software maintenance is included with the quick start packs and they are the best value for watching more than three servers.

The amount of maintenance due for your existing licenses is calculated by first calculating the maintenance due for SQL Server instances and adding it to the amount of maintenance due for any Windows Task Scheduler or Oracle Server instances. This amount is computed by taking the number of Instances * Annual Maintenance Rate * 20% reactivation fee. The annual maintenance rate is adjusted to reflect any quantity discounts for which you qualify.

You may request an extension of your evaluation from the SQL Sentry Customer Portal.

To request an extension, first log in to the SQL Sentry Customer Portal. If you see a Log Out button in the upper navigation next to your account e-mail, then you know that you are signed in.

Once you are signed in, if your evaluation license is still active you will see evaluation information and an Extend Trial button in the upper left of the Resources section. If your license has expired, this button will say Get New Trial. In both cases you will receive an email from a SQL Sentry Sales team member with your new license.

Adding additional instances can be easily completed through our online store in 3 easy steps.

  1. From the customer portal main page, click the Add to an Existing SQL Sentry Event Manager License link. Find the license to which you would like to add additional instances, and click the Buy More button.
  2. Enter the additional quantity of instances that you wish to purchase. A summary of the number of licenses you already own is shown on this page for your reference. When you have made your selections, press the Checkout button.
  3. Review the pricing shown at the top of the the purchase screen, and enter your payment details at the bottom of the page. Click the Purchase button to complete your order.

If this is your first purchase, then the amount of maintenance you will be charged will be based on a full year (365 days). If you have purchased a license in the past, then the amount of maintenance that will be charged for a additional instances will be prorated so that the maintenance renewal date for your new instances matches the maintenance renewal date for your existing instances. This ensures that the maintenance for all your licenses will expire at the same time. See the example below for further explanation.

Example:
A customer purchases a 5-instance Quick Start Pack on January 1st, 2013. This purchase includes 12 months of maintenance which renews annually on January 1st, 2014. If this customer decides to purchase 5 more instances on December 1st, 2013 then the amount of maintenance that will be charged for those 5 instances will be based on the amount of time from December 1st, 2013 to January 1st, 2014 (31 days). On January 1st, 2014 the annual maintenance will be due for all 10 instances for the next 12-month period ending January 1st, 2015.

Maintenance for current licenses can not be pre-paid online. Please send an e-mail to sales@sqlsentry.com if you would like to inquire about pre-paying the maintenance for your current licenses.

Billing Options

SQL Sentry imposes a $10K dollar limit for all credit card transactions made through our online store. Any purchases for amounts greater than $10K have to be paid by invoice. All invoice transactions are subject to approval.

Contact sales@sqlsentry.com to find out more information about invoice options.

No, at this time we can only accept one form of payment / order through our online store. If you need to use multiple forms of payment to purchase your license, please contact sales@sqlsentry.com, and they can help you complete your order offline.

Yes, a SQL Sentry Event Manager Sales staff can assist you in getting your account approved for invoice options.

Contact sales@sqlsentry.com to find out more information about invoice options.

You can pay for your licenses online using most major credit cards including: Visa, Master Card, American Express, Discover & Diner's Club. You can securely store as many different credit cards with your profile as you wish. In addition to paying with a credit card, you can request to receive an invoice from SQL Sentry in lieu of paying by credit card. All customers who wish to be invoiced are subject credit check.

The invoice payment option is available to all customers who order online regardless of whether you have been setup for invoicing or not. If you choose to purchase using the invoice payment option but have NOT yet been setup for invoices, then the order you place will be in a Pending status until your account can be reviewed and approved for invoicing. Pending orders can be viewed from the Order History link in the Customer Portal. A license will not be created / updated for pending orders until the pending order has been approved. Once the order is approved by SQL Sentry, your license will be sent to you automatically. For this reason, while an order is still pending, you will not be able to view that license from your list of existing licenses.

Contact sales@sqlsentry.com to find out more information about invoice options.

Account Options

You may reset your password from the login page. Click My Account in the upper navigation to navigate to the login page, enter your e-mail in the proper field under Log In To Your Account and click Forgot Password. When you receive your password reset email, follow the link and enter your new password in the Password and Confirm Password fields and then click Update Account.

If you have downloaded an evaluation copy of SQL Sentry Event Manager at any time in the past, then an account was for you automatically at the time the evaluation license was issued. Most likely your account just needs to be authorized for online access. This entails assigning a password that is known only by you, to your account.

You may set your password from the login page. Click My Account in the upper navigation to navigate to the login page, enter your e-mail in the proper field under Log In To Your Account and click Forgot Password. When you receive your password reset email, follow the link and enter your new password in the Password and Confirm Password fields and then click Update Account.

If you have not downloaded an evaluation copy of SQL Sentry Event Manager at anytime in the past, please to call SQL Sentry Event Manager Support at 1-704-895-6241 for help with your account.

Checkout Process

Yes, if you are uncomfortable, or experience problems with your purchase online you can contact a member of the SQL Sentry Sales team at 704-895-6241 and they will be happy to take your order over the phone, or answer any questions you have about the product.

You should have a decision regarding your pending order with in 2-3 business days.

Did you choose to pay by invoice? If you are not yet authorized for invoice payments, but you choose to pay by invoice anyways, then your order will be automatically placed in a pending status until the SQL Sentry Sales team is able to approve your for invoice terms. If your order is approved, your license will be sent to your email address automatically.